Terms of service

These Terms of Service govern your use of confluenhome.com. By accessing or using this website, you agree to use it lawfully and in accordance with these terms.

1. Website use

You must not misuse the website, interfere with its security, introduce malicious code, attempt unauthorised access, submit fraudulent orders, impersonate another person, or misuse personal information.

You are responsible for ensuring that the information you provide is accurate and current.

2. Product information

We sell physical daily-use products in the areas of oral hygiene, hand and foot care, and body cleansing. Product pages describe the relevant product characteristics, contents, intended use, and any stated limitations.

Our products are not presented as medicines, medical treatments, or substitutes for professional medical advice. Read product information and instructions before use. If you have a health concern, consult an appropriately qualified professional.

Images are illustrative. Screen settings may affect colour appearance, but this does not excuse a material difference from the product description.

3. Orders and availability

Placing an order is an offer to purchase the selected goods. We may need to verify payment, stock availability, delivery-address eligibility, or order information before acceptance.

We may cancel or refuse an order where there is a clear pricing error, stock issue, suspected fraud, inability to deliver, or another lawful reason. If payment has been taken for a cancelled order, we will arrange a refund.

4. Consumer use and minors

The store is intended for consumer purchases. If you are under 18, you may place an order only with the consent of a parent or legal guardian.

5. Intellectual property

Website content, branding, text, images, design, and other materials are protected where applicable by intellectual-property rights. You may use the site for normal personal shopping purposes. Commercial copying or reuse requires prior permission unless permitted by law.

6. Third-party services

The website may rely on third-party services, including Shopify, payment providers, and delivery carriers. Their services are subject to their own terms and policies.

7. Limitation of these terms

Nothing in these Terms of Service excludes or limits mandatory consumer rights, liability that cannot legally be excluded, or rights under applicable data-protection law.

8. Changes

We may update these Terms of Service when necessary to reflect changes to the website, services, law, or business operations. Changes do not remove rights attached to orders already placed.