Shipping policy

1. Delivery Area

PHARMACIE CONFLUENCE delivers only to Metropolitan France.

We do not deliver to Corsica, other islands, French overseas departments or territories, military bases, PO boxes, or sensitive addresses.

2. Shipping Costs

For eligible orders delivered to Metropolitan France:

Orders with a product value of €65 or more qualify for free standard delivery.
Orders with a product value of less than €65 are charged €7.99 for standard delivery.

The applicable delivery charge is displayed clearly at checkout before you place and pay for your order.

3. Processing and Delivery Times

Orders are normally processed within 1–3 business days.

After dispatch, standard delivery normally takes a further 3–5 business days.

Orders placed after 16:00 France time may be processed on the next business day. Delivery estimates are provided in good faith and may be affected by circumstances outside our reasonable control.

4. Tracking

Tracking information is provided after your order has been dispatched. Please use the tracking information and delivery notifications supplied for your order to follow its progress.

5. Delivery Address

Please provide a complete and accurate eligible delivery address at checkout.

If an address is incomplete or not eligible for delivery, we may contact you to request a correction or cancel the order where delivery cannot be arranged.

Delivery is completed when the goods are delivered to the address provided during checkout.

6. Delays, Loss, or Damage

If your order is delayed, damaged, incorrect, incomplete, or appears lost, please contact us promptly at support@confluenhome.com.

Please include your order number and a short description of the issue. We will assess the matter and provide the applicable remedy in accordance with consumer law and our Return & Refund Policy.