We accept Visa and Mastercard. All prices are shown in EUR and include applicable French VAT. An invoice is available for your order.

Contact us as soon as possible at support@confluenhome.com. We will confirm whether your order can still be changed or cancelled before dispatch. If it has already been dispatched, your return rights remain available.

Our shop sells to consumers. If you are under 18, please place an order only with the permission of a parent or legal guardian.

We deliver only to Metropolitan France. We do not deliver to Corsica, other islands, French overseas departments or territories, military bases, PO boxes or sensitive addresses.

Standard delivery is free for eligible orders of €65 or more delivered in Metropolitan France. For eligible orders below €65, standard delivery costs €7.99. The applicable delivery charge is shown at checkout before payment.

Orders are normally processed within 1–3 business days. Delivery normally takes a further 3–5 business days after dispatch. Orders placed after 16:00 France time may be processed on the next business day.

Yes. We provide tracking information after your order has been dispatched.

You may request a return within 30 calendar days after delivery. Contact us first with your order number and the email address used for the order.

We cover standard return shipping costs for eligible returns, including change-of-mind returns made within the return period and items that are damaged, incorrect, incomplete, faulty or non-conforming.

Refunds are made to the original payment method. We initiate the refund within 3 business days after receiving the returned item or acceptable proof that it has been sent back, where applicable. Your payment provider may take additional time to display the credit.

Yes, subject to replacement stock being available. Contact us before returning an item so we can arrange the appropriate method.

Please email us promptly with your order number and a short description. Photographs can help us assess the issue, but are not a blanket condition of your rights. We bear the necessary costs of the applicable remedy.