Refund policy

PHARMACIE CONFLUENCE offers a 30-day return period for eligible physical products purchased through confluenhome.com by consumers in Metropolitan France.

1. Return Period

You may request a return within 30 calendar days after you, or a person you nominate other than the carrier, receive the goods.

For an order delivered in separate parcels, the period begins when the final item is received.

To request a return, contact us at:

support@confluenhome.com

Please include your order number, the item(s) concerned, and the email address used for the order. A reason is not required for a change-of-mind return.

After notifying us, please return the goods within 14 calendar days unless we arrange collection or agree another return method.

2. Return Shipping Costs

PHARMACIE CONFLUENCE covers standard return shipping costs for eligible returns, including change-of-mind returns made within this policy period and returns involving damaged, incorrect, incomplete, faulty, or non-conforming goods.

Please contact us before sending a return so that we can provide the appropriate return method. This does not limit any mandatory statutory withdrawal rights.

3. Return Address

Send authorised returns to:

PHARMACIE CONFLUENCE
SELARL
22 Grand Rue
15190 Condat
France

4. Condition of Returned Goods

Please return items with their supplied parts and accessories and package them securely. Original packaging is helpful but is not a compulsory condition for exercising applicable consumer rights.

You may inspect an item as you reasonably would in a shop. Where permitted by law, a reduction may apply only for a loss in value caused by handling beyond what was necessary to establish the item’s nature, characteristics, and functioning. Any such assessment will be explained individually.

No restocking fee or return administration fee is charged. No product in our current non-personalised physical product range is excluded from this policy.

5. Refunds

Refunds are made to the original payment method. We initiate the refund within 3 business days after receiving the returned goods or acceptable evidence that they have been sent back, where applicable.

Your payment provider may require additional time to display the credit. We do not charge a refund fee.

Where statutory withdrawal rules apply, reimbursement is made without undue delay and within the applicable legal period. We may withhold reimbursement only where legally permitted, for example until the goods are received or evidence of dispatch is provided.

6. Exchanges

We accept exchanges, subject to replacement stock being available. Contact us at support@confluenhome.com to arrange an exchange. Standard return transport is covered by us, and replacement delivery to an eligible address in Metropolitan France is free.

You may choose an available refund remedy instead of being required to accept an exchange or store credit.

7. Damaged, Incorrect, or Missing Items

Please contact us promptly if an item is damaged, incorrect, incomplete, or appears faulty. Your order number, a description, and photographs where reasonably available can help us resolve the matter. Photographs are not a blanket condition of your rights.

PHARMACIE CONFLUENCE bears the necessary costs of the applicable remedy. Depending on the circumstances and applicable law, the remedy may include replacement, repair, a price reduction, or reimbursement.

8. Cancellations

You may request cancellation before dispatch. We will confirm whether the order can still be cancelled or changed. If an order has already been dispatched, your return and withdrawal rights remain available.