Contact
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We are here to help.
For questions about an order, delivery, returns or our everyday-care collection, please contact our customer support team by email.
Customer support
Monday–Friday
09:00–16:00 France time (CET/CEST)
We aim to reply within 48 hours.
Before you write
For an existing order, please include:
- Your order number
- The email address used for the order
- The item concerned
- A short description of your request
Returns
Contact us before sending a return so we can provide the appropriate return method. Standard return shipping is covered by us for eligible returns.
Return address:
PHARMACIE CONFLUENCE
SELARL
22 Grand Rue
15190 Condat
France
Delivery area
We deliver to Metropolitan France only. We do not deliver to Corsica, other islands, French overseas departments or territories, military bases, PO boxes or sensitive addresses.
Standard delivery is free for orders of €65 or more. For orders below €65, standard delivery costs €7.99. Orders are normally processed in 1–3 business days and delivered in a further 3–5 business days.