Privacy policy

This Privacy Policy explains how PHARMACIE CONFLUENCE collects, uses, stores, and protects personal data when you visit confluenhome.com, place an order, contact us, or use our services.

1. Personal data we collect

Depending on how you use the website, we may collect:

Name, email address, billing address, and delivery address
Order details, purchase history, and customer service correspondence
Payment status and transaction references supplied by payment providers
Delivery information needed to dispatch and track an order
Device, browser, IP address, and website usage information
Cookie and consent-preference information
Information you choose to provide when contacting us

Please do not send payment-card numbers, security codes, passwords, identity documents, or unnecessary sensitive information by email.

2. Why we use personal data

We use personal data to:

Process orders, payments, delivery, returns, exchanges, and refunds
Communicate about orders, tracking, and customer support
Issue invoices and keep records required by law
Prevent fraud, misuse, security incidents, and technical problems
Improve website functionality and customer service
Send marketing communications only where permitted and, where required, with your consent
Meet legal, accounting, tax, and consumer-protection obligations

3. Legal bases

Depending on the situation, we process personal data because it is necessary to perform a contract, comply with legal obligations, protect our legitimate interests in operating a secure store, or because you have provided consent.

4. Sharing personal data

We share only the information necessary with service providers involved in operating the store, including Shopify, payment providers, delivery carriers, hosting providers, technical service providers, accountants, and authorities where legally required.

These providers may process personal data only for their own authorised services and subject to their own legal obligations and privacy notices.

5. International transfers

Some service providers may process data outside the European Economic Area. Where required, we rely on appropriate safeguards for international transfers, such as contractual protections or other lawful transfer mechanisms.

6. Data retention

We retain personal data only for as long as necessary for the purpose for which it was collected, including order fulfilment, support, accounting, tax, legal claims, fraud prevention, and legal compliance.

Invoice and transaction records may be retained for the periods required by applicable law.

7. Your rights

Subject to applicable law, you may request access to, correction of, deletion of, restriction of, or objection to the processing of your personal data. You may also request portability of data processed on the basis of consent or contract performance.

To exercise your rights, contact support@confluenhome.com. You also have the right to lodge a complaint with the relevant data-protection authority.

8. Security

We use reasonable organisational and technical measures designed to protect personal data. No online system can be guaranteed completely secure; please use the website and email responsibly.

9. Cookies

We use necessary cookies to operate the store and may use optional analytics or marketing technologies only as described in our Cookie Policy and consent tools. You can manage preferences through the cookie banner or your browser settings.